Pricing

One small fee per paid ticket. That’s it.

Simple fees. Your choice who pays.

Just 50p per paid ticket, plus card-processing costs. No monthly fees or setup charges.

Registered charities pay just 25p per ticket.

Choose whether to cover our 50p fee yourself or include it in the price your customers pay.

Cover the fee

Your customers pay your chosen ticket price. Our 50p fee and the card-processing costs are deducted from your share.

If you sell five £10 tickets

Customers pay: £50.00
Card processing (about): −£0.95
Our fee: −£2.50
You receive about: £46.55

Pass on the fee

Our 50p fee is included in the advertised ticket price, so customers know the full amount before booking. Nothing extra is added at checkout.

If you sell five £10 tickets

Customers pay: £52.50
Card processing (about): −£0.99
Our fee: −£2.50
You receive about: £49.01

Card-processing costs are always paid by the organiser. They’re shown here as an estimate at Stripe’s standard UK card rate; the exact amount appears on each order.

Free events: Free tickets are completely free, with no platform or card-processing fees. If someone adds a donation, the card fee applies to the donation only.
Donations: Let ticket buyers add a donation when they book. We don’t take a fee on donations; only card processing applies.
Discount codes: Make codes for members, early birds or sponsors’ guests. Our fee is worked out on the discounted price, and tickets discounted to £0 have no fee.

No VAT is currently charged on our platform fee.

Questions about pricing

Is there a monthly fee or contract?: No. You only pay when you sell a paid ticket, and you can stop at any time.
What are card-processing costs?: Stripe, who handle the payments, charge a fee on each card payment. It’s taken from your share of each order, and the exact amount is shown on every order in your dashboard.
Who gets the charity rate?: Registered charities and charitable incorporated organisations (CIOs). Choose that type when you sign up and include your charity number; we check it on the charity register before the lower fee applies. If you change your details later, we check them again.
Do I pay anything on donations?: Not to us. If ticket buyers add a donation, only card processing applies to it.
What happens if I refund a booking?: The customer gets everything back. Stripe keeps its card fee, which comes from your share. If you cancel a performance, we refund our fee too.
When do I get paid?: If you set up Stripe through us, your share is passed on as each order is paid and Stripe pays it into your bank every Monday. If you connect your own Stripe account, it follows your own payout schedule.

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